[ILUG-Cochin.org] Call Center Solution on Linux

[Kurian Thayil]

Hi,

Wat is the asterisk version you've used. There are firms/organisations
who are completely relying on Asterisk (handling outbound, ACD, IVR with
Automatic call generation,...) and that too in one single box. I think
with a good design and perfect configuration, it ll stand in par with
Call manager or Avaya. Just my view.

Regards,

Kurian Thayil.

On Sat, 2009-07-18 at 01:01 -0700, Peter Paul Chakalackal wrote:
> Hi Kurian
> 
> Thank you for the update. However, I am not convinced on the Asterix
> as a full fledge software. 
> 
> We have tested out Asterix but with a lot of limitations. I was
> looking for a competitive product in line with Avaya or Alcatel.
> 
> Regards
> Peter Paul
> 
> 
> 
> ______________________________________________________________________
> From: Kurian Thayil <kurianmthayil at gmail.com>
> To: "This List discusses GNU/Linux & GNU, GPL Software"
> <mailinglist at ilug-cochin.org>
> Sent: Saturday, July 18, 2009 1:14:15 AM
> Subject: Re: [ILUG-Cochin.org] Call Center Solution on Linux
> 
> Hi,
> 
> Asterisk with astGUIclient is a pretty good combo.
> http://astguiclient.sourceforge.net/scratch_install.html actually
> gives
> you step by step steps including a custom kernel compile option. ACD,
> Dialer and reporting functionality is available in astGUIclient. Not
> sure about IVR. You can create a custom IVR option easily with
> asterisk
> dialplan. Hope this gives you a start.
> 
> Regards,
> 
> Kurian Thayil.
> 
> On Fri, 2009-07-17 at 08:05 -0700, Peter Paul Chakalackal wrote:
> > Hi All
> > 
> > Can anybody help me with information on Call Center Solution on
> Linux
> > Platform. I am basically looking for the IVR, ACD system, Dialers
> and
> > reporting functionality.
> > 
> > Regards
> > Peter Paul
> > 
> > 
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> -- 
> Kurian Mathew Thayil.
> (GPG KeyID: E232394F)
> 
> 
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-- 
Kurian Mathew Thayil.
(GPG KeyID: E232394F)
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