[ILUG-Cochin.org] Call Center Solution on Linux

[Peter Paul Chakalackal]

Hi Biju

I already have a PRI card provided by the BSNL. We have tested the asterisk software and we feel its not its performance is not upto the quality expected. 

We observed the following major issues
1. Stability in terms of connections
2. Reporting functionality is missing
3. IVR and delays not upto the quality required.

We are looking for a software which is stable and provides quality. something in lines of Avaya or Alcatel.

Regards
Peter Paul




________________________________
From: Biju Jose <biju at whitesindia.com>
To: "This List discusses GNU/Linux & GNU, GPL Software " <mailinglist at ilug-cochin.org>
Sent: Saturday, July 18, 2009 1:36:41 PM
Subject: Re: [ILUG-Cochin.org] Call Center Solution on Linux

 
You need the digium card and asterisk software . Digium card is
used to connect E1 lines to the server.
 
Biju Jose
Mobile : +91 9895 990 272
 
From:mailinglist-bounces at ilug-cochin.org
[mailto:mailinglist-bounces at ilug-cochin.org] On Behalf Of Peter Paul
Chakalackal
Sent: Saturday, July 18, 2009 1:27 PM
To: This List discusses GNU/Linux & GNU, GPL Software 
Subject: Re: [ILUG-Cochin.org] Call Center Solution on Linux
 
Hi
Mathew

Thank you for the information. However, the company is into selling Hardware.

I am looking at the software part of it.

Regards
Peter Paul
 

________________________________
 
From:Mathew Chacko <yesmathew at gmail.com>
To: "This List discusses GNU/Linux & GNU, GPL Software"
<mailinglist at ilug-cochin.org>
Sent: Friday, July 17, 2009 8:43:16 PM
Subject: Re: [ILUG-Cochin.org] Call Center Solution on Linux

I can think of Digium (The Asterisk Company) - http://www.digium.com/en/

Mathew
On Fri, Jul 17, 2009 at 8:35 PM, Peter Paul Chakalackal <peter_paul at yahoo.com>
wrote:
Hi
All

Can anybody help me with information on Call Center Solution on Linux Platform.
I am basically looking for the IVR, ACD system, Dialers and reporting
functionality.

Regards
Peter Paul
 

_______________________________________________
ILUG Cochin Mailing List
http://ilug-cochin.org/mailman/
Mailinglist at ilug-cochin.org
http://ilug-cochin.org/mailman/listinfo/mailinglist_ilug-cochin.org
#ilugkochi at irc.freenode.net



-- 
m a t h e w c h a c k o
Holistic IT is not Windows
64bit Ubuntu OS Rocks on Macbook
Rediscover the web - http://getfirefox.com/


      
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://ilug-cochin.org/pipermail/mailinglist_ilug-cochin.org/attachments/20090718/7352c0cf/attachment-0001.html>