[ILUG-Cochin.org] Call Center Solution on Linux

[Peter Paul Chakalackal]

Hi Kurian

Thank you for the update. However, I am not convinced on the Asterix as a full fledge software. 

We have tested out Asterix but with a lot of limitations. I was looking for a competitive product in line with Avaya or Alcatel.

Regards
Peter Paul




________________________________
From: Kurian Thayil <kurianmthayil at gmail.com>
To: "This List discusses GNU/Linux & GNU, GPL Software" <mailinglist at ilug-cochin.org>
Sent: Saturday, July 18, 2009 1:14:15 AM
Subject: Re: [ILUG-Cochin.org] Call Center Solution on Linux

Hi,

Asterisk with astGUIclient is a pretty good combo.
http://astguiclient.sourceforge.net/scratch_install.html actually gives
you step by step steps including a custom kernel compile option. ACD,
Dialer and reporting functionality is available in astGUIclient. Not
sure about IVR. You can create a custom IVR option easily with asterisk
dialplan. Hope this gives you a start.

Regards,

Kurian Thayil.

On Fri, 2009-07-17 at 08:05 -0700, Peter Paul Chakalackal wrote:
> Hi All
> 
> Can anybody help me with information on Call Center Solution on Linux
> Platform. I am basically looking for the IVR, ACD system, Dialers and
> reporting functionality.
> 
> Regards
> Peter Paul
> 
> 
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-- 
Kurian Mathew Thayil.
(GPG KeyID: E232394F)



      
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